Common Reasons for Listings Being Offline

Common Reasons for Listings Being Offline

Managing property listings effectively is crucial for real estate professionals. However, there are times when listings appear offline, causing frustration and confusion. In this article, we'll explore common reasons for offline listings and provide practical troubleshooting steps based on real-world cases we've encountered recently.

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Checks for All Portals
The first and foremost step in troubleshooting an offline listing is to verify if the listing exists in the CRM data table. Locate the Listing using the reference number.
    1. Navigate to the PropSpace Properties > Rent/Sales
    2. Scroll down to the data table and locate the listing using the listing reference number.
    3. Confirm the listing status and that the relevant portal is selected.
    4. Check mandatory details such as permit/RERA, agent details, price, location, images and listing type.
    5. Check portal credits, where applicable.
    6. Check the portal's status, rejection message or processing queue. 
    7. If the listing shows “Published” but is still not visible online, please check the points mentioned below. If the listing remains unavailable after completing these checks, kindly contact our Support Team for further assistance.  
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Note: “Published” in PropSpace means the listing is marked for publication. It does not confirm that the listing is live on the portal.

Steps to Troubleshoot Offline Listings

If a listing is not visible online, the troubleshooting steps depend on the portal and integration method.

Property Finder - API
  1. Check the integration status and the last API update error.
  2. Correct the field identified in the validation response, such as permit number/size, price, bedrooms, location or agent BRN.
  3. Confirm that PropSpace and Property Finder user details are correctly mapped.
  4. Use Sync for an accepted ordinary update.
  5. If a core-field change is rejected, check whether Update & Relist is required.
Update & Relist may be required for changes to the location/building, bedrooms/bathrooms, or another field identified by Property Finder as requiring a new listing (mainly for the core fields). It unpublishes the existing listing and publishes a new listing with a new reference. It may consume credits and affect verification, badges or other portal-managed status.

XML Portals
For Bayut, Dubizzle and other XML-connected portals:
  1. Go to Admin > Portals and open the relevant feed. (For Bayut/Dubizzle, please access the XML shared by the support team)
  2. Search for the exact PropSpace listing reference.
  3. If it is not in the feed, correct the PropSpace listing status and allow the feed to regenerate.
  4. If it is in the feed but not visible online, ask the portal to reprocess the XML feed.
  5. If the listing is not selected for the portal, select it and save.
An updated XML feed does not confirm that the portal has processed it.

Notes

Recent Cases and Solutions

  1. Missing BRN - An agent’s BRN was missing/not valid, resulting in offline listings. After updating the BRN in the CRM, the listings went live. (Requires sync)
  2. Insufficient Credits - Standard listings were offline due to unavailable credits. Once credits were added, the listings were successfully re-published.
  3. Permit Revalidation - A listing went offline due to an expired permit. Revalidating and syncing the permit resolved the issue.
  4. User Profile sync in Property Finder - User profiles were not syncing properly when the profile was created first in Property Finder and the listing was assigned afterwards. The correct process is to first create the user in PropSpace and then assign the live listing to automatically generate the profile in Property Finder. Following this method ensures proper syncing of the user profile.

If you’ve followed these steps and the issue persists, contact us at support@propspace.com for further assistance.