Contacting Support

Contacting Support

Contacting Support

How to Reach PropSpace Support for Assistance:

  • Using the Help Desk:

    1. Navigate to the 'Support' or 'Help' section within PropSpace.

    2. Use the built-in ticketing system to submit a detailed description of your issue or query.

    3. Track the status of your support tickets and communicate directly with support staff through the platform.

  • Live Chat and Phone Support:

    1. Access live chat support during business hours for immediate assistance with urgent issues.

    2. Use provided phone numbers to speak directly with a support representative for complex problems.

Why This Matters: Effective support is crucial for resolving issues that users cannot address on their own. Providing multiple channels of support ensures that users can find help in a way that suits their needs and the urgency of their issues.


    • Related Articles

    • Using the Help Center Effectively

      Using the Help Center Effectively How to Utilise the PropSpace Help Center for Self-Help and Learning: Navigating the Help Center: Access the Help Center from the main menu. Use search functionality or browse through categories such as 'Getting ...
    • Creating and Managing User Accounts

      Creating and Managing User Accounts How to Create and Manage User Accounts in PropSpace: Creating a New User: Navigate to 'Admin' and select 'Users'. Click on 'Add New User'. Enter the user details, including name, email, role (Agent, Admin, ...
    • Workbook Summary for PropSpace Training and Help

      Workbook Summary for PropSpace Training and Help 1. Introduction to PropSpace Overview of the platform’s capabilities and benefits. Key Features including lead and listing management, automation, and analytics. Navigating the user interface and ...
    • User Permissions and Security Settings

      User Permissions and Security Settings How to Configure User Permissions and Security Settings: Setting User Permissions: Go to the 'Users' section and select a user. Click 'Edit' and navigate to the 'Permissions' tab. Adjust the permissions ...
    • Managing User Roles and Access Levels

      Managing User Roles and Access Levels How to Manage Roles and Define Access Levels: Defining New Roles: In the 'Admin' section, select 'Roles'. Click 'Create New Role' and define the role name and its permissions. Assign the newly created role to ...